The Highlands Playhouse Policy is designed to assist you in understanding how our site collects, uses, and safeguards any personal information you provide to


What Information is Collected and How is it Used?

When you visit this site you may provide with two types of information: personal information you actively choose to disclose (“Active Information”) through making a purchase or contacting, and use information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse this site (“Passive Information”).


Protecting Children’s privacy

No person under 13 should disclose information on this site. You may learn more about protecting children’s privacy online by visiting


Active Information You Disclose For Purchase

If you make a purchase through the Highlands Playhouse website or contact us via a contact form, collects your name, billing address, billing phone number, email and credit card information. uses this information only for processing your order and to contact you via email or phone if you indicated that you wish to be thusly contacted.  Your credit card number is not stored on this site. If you choose to contact via email, regular U.S. mail or telephone, may also retain such information.


Passive Information Collected

Our site has partners who handle the online banking portion of our online operations.  They may utilize a standard technology called “cookies” to collect information about how this site is used. Passive Information gathered might include the date and time of visits, the site pages viewed, time spent at this site. Passive Information is collected on an aggregate basis without any association to your personal information so that you remain anonymous. If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser; a quick look at the “Help” section of your browser should provide any instructions you may need.

We use Passive Information to gather information that makes this site to make it easier, faster, and friendlier to use. Additionally, cookies help know information about how many people visit this site, when they visit, and how they use this site. We do not connect any of this information to your personal information or email address.


What is a Cookie?

Cookies are a feature of web browsers like Internet Explorer, Google Chrome, etc. that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user’s web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.


Sharing Information with the Government or As Otherwise Required by Law

We may be required by law or government agency to disclose both Active and Passive Information you have provided to and will do so if required by law, subpoena, or for enforcement of or claims regarding our purchase agreement license.


How Can You Choose Not to Receive Information from Us or to Correct, Delete or Access Your Information?

If you desire not to receive information from or if you wish to access, delete, or correct your information, regarding your transaction purchases on-line, please send an email to


Credit Card Purchases

Our banking providers process your credit card using secure sockets layering (SSL). SSL is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted* using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

*Encryption is the translation of data into a secret code and is one of the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. Unencrypted data is called plain test; encrypted data is referred to as cipher text.

By using your credit card for your purchase, you agree to pay the amount charged for that purchase, you agree that you are over 18, and you agree to provide truthful information regarding the card and your name and information.





You agree to defend, indemnify, and hold harmless Highlands Playhouse, aka Highlands Community Theatre Inc.; its employees, contractors, officers, agents and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use of  this site or any services or products from this site. We reserve the right to revise this policy at our discretion. Please check back on this site as this policy may be revised from time to time without notice to you.


The Highlands Playhouse Customer Service Policy

If you require customer service regarding a ticket purchase, please call (828) 526-2695.

If you require customer service regarding other information or purchases, please email Ginger Moseley at

Our return policy states that all sales are final, including those made on website or in the box office.

Any exchanges and resolution issues regarding customers’ purchases via on-line are at the sole discretion of the Executive Director or Artistic Director or Box Office Manager. We make every attempt to ensure your order is processed correctly and accurately and is delivered as promised. and the Highlands Community Theatre, Inc. values our patrons and the many visitors to our website; we pride ourselves in providing outstanding customer service.  Feedback is welcome.  If you are happy with your experience, we would especially love to hear from you.


You may contact us:

The Highlands Playhouse

PO Box 896 or 362 Oak Street

Highlands, NC  28741



You may not copy our web site without written permission.  Except as specifically permitted by these Terms and Conditions, using our Web site does not confer, by any means, any ownership right to our Web site as a whole or to any individual elements of our Web site, without regard to whether such elements are subject to copyright or trademark protection. The application of our Web site, into any other site, is strictly prohibited unless pre-approved in writing by the Highlands Playhouse.


Highlands Community Theatre, Inc. reserves the right to refuse service at its sole discretion - including, without limitation; if the Highlands Community Theatre, Inc. believes that a customer’s conduct violates any applicable law, these Terms and Conditions, or if said conduct is harmful to the interests of the Highlands Playhouse or its affiliates.



Any conduct by you that, in our sole discretion, restricts or inhibits any other person from using or enjoying our Web site will not be permitted. Our Web site may only be used for lawful purposes. You are prohibited from posting on or transmitting through our Web site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, adult-oriented, profane, hateful, fraudulent, prejudiced or otherwise objectionable material of any kind, including, but not limited to, any material encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international laws.

This agreement also mandates that robots, spiders, Web crawlers, Web ants, worms, wanderers, Web agents and other “bots” that visit our Web site are Standard for Robot Exclusion (SRE) compliant robots (“robots”). Violation of any of the robot access policies may result in termination of your access to our Web site, preclusion of any further access to such files or our Web site, without prior notice. You agree not to access our Web site by any means other than through the interface that is provided by us for use in accessing our Web site.



By using, you are consenting to receive e-mail from us unless you state to us in writing or by e-mail that you do not desire to receive e-mail from us. By sending an e-mail to our Customer Service staff and providing your e-mail address, you are consenting to receive responses via e-mail.

Online Ticketing Terms and Conditions

There is a $1.00 processing fee per ticket on every purchase. Online tickets must be redeemed at the theater before the show time. Customers need to present a proof of purchase in order to retrieve their on-line purchases at the theater. Proof of purchase includes the credit card that was used in the transaction or the confirmation message sent to the customer’s email.  Without this proof of purchase admittance to a show is not guaranteed.




As stated earlier, all sales are final.  If you need to cancel your plans, we can offer you the ability to trade your tickets for another day/time or a gift certificate.  Please come see us at the box office before your show has started; the $1.00 on-line processing fee is non-refundable regardless of other arrangements made.

© Highlands Playhouse 2017

362  Oak Street      Highlands,  NC  28741     828-526-2695